Job Description

Our Property:

Captiva Island has been the destination of choice for generations of families. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join our passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4%
• Commuter and Company-paid Toll Programs
• Complimentary Daily Employee Meal Provided 

POSITION OVERVIEW

The Food & Beverage Attendant at Flippers @ Captiva Landing serves as the welcoming face of this lively and fast-paced outlet, located within the Captiva Landing Water Park. This position is responsible for creating a friendly and engaging experience for all guests — from greeting and taking orders to ensuring accurate transactions and timely delivery of food and beverages to cabana guests.

Flippers offers a variety of casual favorites including sandwiches, burgers, salads, soft-serve ice cream, and other sweet treats, making it one of the most popular spots at the resort.

RATE OF PAY   full-time, hourly position at $18 per hour, plus the opportunity to make tips

ESSENTIAL FUNCTIONS

• Provide exceptional guest service by acknowledging and welcoming all guests to Flippers in a friendly and professional manner.
• Accurately take guest orders, process transactions through the POS system, handle payments, and return change following established procedures.
• Deliver food and beverages to cabana and water park guests promptly, ensuring all orders meet resort presentation and quality standards.
• Follow all Standard Operating Procedures (SOPs) and guidelines assigned for each shift.
• Complete daily shift checklists and tasks as assigned by leadership.
• Maintain clear and consistent communication between the Restaurant Manager, Assistant Restaurant Manager, and fellow team members to ensure seamless operations.
• Participate in pre-shift meetings with staff and management to review priorities and updates.
• Set up, arrange, and stock the outlet with supplies, condiments, bottles, and glassware according to specifications.
• Maintain clean, organized, and sanitary conditions in all work areas at all times.
• Execute the steps of service and uphold company standards throughout every guest interaction.
• Adhere to all assigned schedules, work areas, and daily responsibilities.
• Perform other duties as assigned by leadership or the General Manager.

POSITION REQUIRMENTS

• High School Diploma or equivalent required; college degree preferred.
• Proficiency in POS systems, Inventory Management Systems, and Microsoft Office applications.
• Strong communication skills with the ability to convey information clearly and professionally.
• Ability to evaluate and make decisions quickly and accurately in a fast-paced environment.
• Must perform effectively under pressure and maintain composure in high-volume situations.
• Proven ability to listen, understand, and resolve issues raised by guests or coworkers.
• Must maintain professionalism, objectivity, and composure in all guest and team interactions.

Licenses & Certifications:

• Valid Driver’s License (motor vehicle background check required)
• Alcohol Awareness Certification (in compliance with Florida state regulations)
• Food Handler’s Certification (in compliance with Florida state regulations)
• Must be 18 years or older to serve or sell alcohol in the State of Florida

PHYSICAL WORKING CONDITIONS:

• Ability to stand and walk for extended periods of time.
• Ability to lift up to 40 pounds safely.
• Must be able to communicate effectively with guests, vendors, and other departments in a professional manner.
• Required to attend daily, weekly, or monthly meetings and other functions as directed by management.
• Perform additional duties as requested by the General Manager.
• Ability to work outdoors in varying Florida weather conditions, including sun, heat and humidity.

HOURS REQUIRED

• Full-time (40 hours per week); schedule may vary based on business needs.
• Must be available to work days, evenings, weekends, and holidays as required.

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

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