Job Description

The Senior Director Head of Learning Operations will optimize operations streamlining engagement, scoping, budgeting, resource management, and reporting through technology and standardized workflows. This role leads to the design and rollout of repeatable processes, consolidates routine tasks into single effective operations vertically, and shares leading practices across internal teams, contractors and off-shore resources to drive efficiency and scalability. 

JOB RESPONSIBILITIES

Key Responsibilities

• Oversee day to day commercial operations across LS, ensuring accurate forecasting, budget management, margin tracking, and resource allocation to meet revenue and utilization targets.
• Analyze end to end commercial workflows across SIM, Medical & Commercial Writing, BD, Creative, Production, and Tech/AI to identify bottlenecks, reduce cost to serve, and improve throughput and commercial scalability.
• Centralize commercial intake, reporting, and vendor management to streamline cross COE operations, accelerate project activation, and reduce operational friction across the commercial lifecycle.
• Monitor utilization, project financials, and margin performance, adjusting staffing and budgets in real time to protect revenue, improve profitability, and ensure commercial delivery excellence.
• Lead modernization and integration of LS and MODAL reporting systems to create unified commercial dashboards, improve forecasting accuracy, and enable real time business decision making.
• Define and report on commercial performance metrics—including scalability opportunities, operational efficiency, client value delivery, and program ROI—using data driven insights and executive level dashboards.
• Develop and coach COE Leads on commercial analytics, operational KPIs, and monthly business performance reviews, establishing clear goals tied to revenue, margin, and operational efficiency.
• Lead the design and governance of commercial SOPs, best practices, and standardized templates across LS to ensure consistent delivery, operational scalability, and commercial compliance.
• Lead commercial performance reporting and operational reviews with Deployment Solutions leadership, ensuring clear visibility into revenue trends, delivery performance, risks, and cross COE alignment.

Key Metrics to Monitor

• Project financials—budget adherence, cost variances, and profitability—to ensure on time, on budget delivery globally for LS and MODAL
• Resource utilization and staffing efficiency including FTE, contractor and off-shore utilization rates and capacity metrics across LS Globally/MODAL teams 
• Operational cycle times, approval durations, and quality indicators (rework rates, client satisfaction, compliance outcomes) to gauge process efficiency and effectiveness
• Scalability opportunity analysis for LS and MODAL globally 

Additional Responsibilities  

• Business Analytics: Leads ongoing business analytics discussions with COE Leads while standardizing commercial governance across COEs
• Financial & Commercial Operations: Revenue forecasting, budget tracking, manage billing, and drive profitability with variance and change order controls
• Reporting & Analytics: Centralize dashboards and executive reporting to monitor KPIs and inform data driven decisions
• Process, Governance & Quality: Define and enforce SOPs, SLAs, RACIs, and quality checkpoints to streamline handoffs and ensure compliance
• Systems, Tools & Data: Administer core tools, improve data hygiene, and automate workflows to reduce manual effort and duplication
• Vendor & Contractor Management: Source, onboard, and manage external talent with rate cards and performance metrics to reduce delivery risk
• Continuous Improvement: Run post mortems, track corrective actions, and share best practices to continually improve operational performance

QUALIFICATION REQUIREMENTS

• Bachelor’s degree required; master’s degree preferred in Business Administration, Health Sciences, Operations Management, or related field
• Up to 10–15% travel required for leadership meetings, operational reviews, and key stakeholder engagements
• 12 - 15 years of progressive experience in operations, learning, analytics, or commercial leadership within clinical research, life sciences, healthcare, or a regulated professional services environment
• Collaboration across teams and departments 
• Relationship building and management 
• Communication up/down/across organization 
• Strategic mindset 
• Workplace learning and technology expertise 
• Problem solving/data analytics expertise 
• People leadership 
• Resource allocation and management 
• Project management and organization skills 
• Detail oriented and quality focused

The annual base salary for this position ranges from $162,000 to $218,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, you're a part of the big picture. You will collaborate with colleagues across clinical and commercial disciplines to guide premarket development through post-market commercial strategy. Every project is a chance to solve a new challenge, learn from your colleagues, and advance your career. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

W o r k H e r e M a t t e r s E v e r y w h e r e | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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