Job Description

Job Description

The Support Specialist is responsible for providing technical support to users through the analysis and resolution of technical problems. In this role, support is for Microsoft 365 (M365) applications, but specializing in SharePoint administrative support and development.

Responsibilities include but are not limited to:

· Provide SharePoint development assistance for our Marketing and Communications teams, primarily related to our corporate Intranet.

· Edit existing Intranet sites and develop new sites as requested. Make SharePoint configuration changes as required.

· Build custom SharePoint solutions included web parts, apps and extensions using the SharePoint framework, .NET, JavaScript and CSS.

· Create automated business workflows using Power Automate and Power Platform as needed.

· Provide Tier 2 support for the M365 platform via phone, email and ticketing system.

· Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.

· Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.

· Collaborate with various managers and other IT personnel to improve existing processes, increase automation and meet application goals.

· Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.

· Administer on-call and after-hours technical support during scheduled outages and unscheduled emergency situations.

· Escalate issues to appropriate teams within IT as needed.

· Manage incoming help tickets and assign appropriately.

· Create and maintain documentation as it relates to corporate applications, support and processes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

· BS/MS degree in Computer Science, Engineering or a related subject.

· 1-3 years of experience in SharePoint development and administration.

· Knowledge and experience troubleshooting M365 platforms, including Exchange Online, Teams, OneDrive, Sharepoint, PowerBI and Power Platform.

· Experience utilizing Graph API for operational reporting and support.

· Experience in creating Graph/Powershell scripts for use with managing M365 environments.

· Willingness to occasionally work scheduled night/weekend times, and to participate in off-hours on-call schedule

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