Job Description

Required Travel:  75% 
Position Type:  Hourly Full-Time
Salary Range : $25 per hour 

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Regional Loss Prevention Manager to join our Loss Prevention team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

This position may be based in St. Louis or Kansas City. If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

• A bachelors degree with 5 years of Multi-Unit Loss Prevention Management is required. Ten years of experience in Multi-Unit Loss Prevention or 10 years of Goodwill retail operations may be considered in place of a degree. The candidate must be at least 21 and maintain a valid MO or IL state driver's license and car insurance. The candidate must be able to drive to various locations 50% of the time with minimal overnight stays. 24-hour availability is required for alarm responsibility, incident response, and emergency or crises.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and change management. Strong time-management and organizational skills. Leadership skills, including quality decision-making, goal setting, and problem-solving using analytical, creative, and critical-thinking skills. 
• Must demonstrate integrity at all times, respond to operational and safety concerns with a sense of urgency, and ability to prioritize levels of impact on the agency. 

Primary Duties/Responsibilities

• Conducts safety and loss prevention audits and operational inspections and prepares written reports with recommendations.
• Uses tools to minimize agency loss and protect brand image, including identifying safety concerns, theft, and fraud, reviewing CCTV and exception reports, and monitoring site security.
• Ensures thorough investigation and resolution of internal and external cases, conducting consistent and objective Loss Prevention audits, and reports findings to management.
• Supports retail operational and corporate administrative staff and training teams across 20 retail locations and multiple rehab sites
• Assists in promoting awareness campaigns on cash control measures, physical security, and safety.
• Identifies, evaluates, controls, and minimizes the agency's exposure to loss or damage to physical assets, fidelity losses, and losses resulting from liability claims.
• Regularly reviews agency reports and promptly analyzes them to assess trends, monitor progress related to goals, and recommend changes. Proactively addresses theft, fraud, ethics, and operational accountability issues.
• Provides training in risk management/loss prevention techniques and strategies.
• Assists Human Resources with needed investigations or fact-finding across divisions.
• Partners with health safety, insurance companies, division leaders, and local agencies to reduce agency exposures.
• Partners with facilities to troubleshoot and repair LP equipment, address alarms, safety concerns, etc., for day-to-day operations and during new store construction and remodeling projects.
• Other duties as assigned.

Benefits

• Individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities

MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.

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