IVR/Chat Consultant (Amelia)
100% Remote
Full Time
Must Have Technical/Functional Skills
The candidate should have strong experience working with Amelia (Sound Hound) for Service Desk Automation. Should have created Automation solutions using Chat bots and IVA Bots in Amelia. Must have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like Servicenow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP, Scripting in Python Javascript, React Js. Should have good communication skills and should have worked in Onshore - Offshore model
Roles & Responsibilities
Designing Dialogues: Crafting system prompts and user journeys.
Training and Tuning: Improving model accuracy (NLP).
System Integration: Connecting Amelia to enterprise applications.
Solution Architecture: Ability to design, build, and deploy conversational solutions for customer service or internal IT
Voicebot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.
NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition, and entity extraction.
Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML).
Thanks & Regards,
Anmol Rathor
Assistant Manager
USA Okaya Inc.
418 Broadway #7195, Albany, NY 12207
Landline: +1-631-267-4883 Ext: 181
Direct Cell: 631 705 9048
Email: Anmol.r@okayainc.com
LinkedIn: linkedin.com/in/anmol-rathor-21785b1b2
test
...Welding Engineer | Hudsonville, MI Salary Range: $80,000 - $120,000 depending on experience Are you a skilled professional with a passion for excelling in welding engineer? The Pivot Group is dedicated to building meaningful connections in the manufacturing...
...Cable Machine Operator Wire & Cable Manufacturing | Forklift Required Union, OH Pay: $20.50 - $22.50 per hour (based on shift and experience) Shift: 1st Monday - Thursday 7AM - 4:30 PM and Friday 7AM - 12PM (45-minute lunch) Fulltime, Benefits, and Weekly...
ATC Healthcare is looking for Registered Nurses! Registered Nurses provide skilled nursing services to patients in a variety of healthcare... ...health screenings of patients or clients.* Respond to emergency healthcare needs of patients.* Collect and records data specific...
Machine Operator We are currently hiring entry-level Machine Operators for a manufacturing facility in Bryan, TX. This is a great opportunity for individuals looking to start a career in production with a company that offers long-term potential. Company Profile...
...Join our dedicated team at Jackson Electrical Contractors Inc. (JEC), a family-owned business since 1999, as a Low Voltage Technician. We pride ourselves on delivering exceptional service and maintaining a professional, courteous team. We are seeking a skilled and reliable...