Role: ITOM ServiceNow Developer
Start date: ASAP
End date: September 30, 2026
Number of resources needed: 1
Location & work model: GTA Hybrid (Must be available for in-person workshop with the client at their office)
Project Background:
The client has aimed to modernise IT Operations and Event Monitoring by implementing ServiceNow IT Operations Management (ITOM). The initiative focused on replacing legacy tools (e.g., Microfocus) with ServiceNow's enterprise monitoring and event management capabilities, improving visibility, automation, and operational efficiency.
Responsibilities:
Assist with ServiceNow Event Management Implementation
Assist with ServiceNow Discovery and Service Mapping in relation to Event Management
Assist with end to end development support on the implementation of ServiceNow Event Management
Follow ServiceNow development and documentation standards
Assist with Integration of various data sources to ServiceNow Event Management module
Assist with running technical design workshops with client related to Event Management, Discovery, Service Mapping
Act as a lead developer and own all development activities and complete all user stories
Provide thought leadership, industry leading practices for Event Management
Qualifications:
Strong proficiency in JavaScript, XML, HTML, CSS, and ServiceNow scripting.
Deep understanding of ITOM modules: Discovery, Service Mapping, Event Management.
Experience with CMDB design and maintenance.
Familiarity with cloud platforms (AWS, Azure) and hybrid environments.
ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist (ITOM).
Optional: Certifications in Discovery, Service Mapping, Event Management, and IntegrationHub.
RESTful and SOAP web services.
Knowledge of orchestration and automation frameworks.
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